professional boundaries
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How to triage customers
In my experience, triaging helps you put your limited energy and time to the best use for a profitable (in more ways than one) outcome. Continue reading
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3 times when it’s okay to let off a little steam with a customer
Let’s be real here: when you are a professional, you so often have to be a mature person and walk away without retorting or pushing back. That might be good for business, but sometimes you just want to bite back,… Continue reading
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How to de-escalate inflammatory comments
I’ve said it before, but I’ll say it again. Dealing with customers can be very challenging and will lead to a lot of frustration. I’d have to say that some of my most important lessons in business have been around… Continue reading
Kelterss 