Frequently Asked Questions (FAQ)

A magnifying glass is sitting on a piece of paper reading "Frequently asked Questions" in the centre.

You’ve got questions and Kelterss has got answered.  Take a look below for some of the most common frequently asked questions for Kelterss’ business and process.  Don’t see what you need?  Feel free to reach out and contact Kelterss directly for more information or detail!


General FAQ

How long have you been writing?

I’ve been writing for over 12 years, and seriously been writing in the business world for the last 4 years.  I have a passion for business writing, especially for product descriptions.

What topics have you written about in the past?

My range for topics is pretty wide.  Some of the highlights include the role and importance of SEO, why trend diets are terrible, relationship tips and advice, etc.  In terms of product descriptions, I’ve written content for pet accessories, clothing, services, etc.

Are there any topics  that you won’t write about?

Yes, though the list is small.  I won’t write anything related to academic material (essays, papers, etc), anything of a sexual nature, or topics related to technical writing/mechanics.  If you aren’t sure of whether or not your topic falls into these categories, you’re more than welcome to ask me about it.  I don’t mind!

What are your favourite categories?

I love writing product descriptions, which is a category of itself.  As far as general categories, however, I love fitness and health, fashion, general interest articles, “# reasons why…” articles, about us pages, and other web content.  I’m up for anything with the exception of the topics listed above that I am unable to write about.

What server do you use to offer your services?

I write under the same pen-name on Fiverr.  You can find my profile by clicking here.  I offer a variety of services, mostly centred in content and blog post writing as well as writing or rewriting product descriptions.  I also offer beta reading services, so you can check out my profile and gig pages for more information on all of these various services.

What should I order from you directly instead of through Fiverr?

Fiverr is a fantastic platform without question.  However, there are a lot of limitations on prices, revisions, refunds and delivery deadlines that make it hard to create a customer-tailored experience.  Working with me directly allows me to help create an experience that is about you and your needs, specifically.

The Ordering Process

I’m interested in submitting an order.  How do I do that?

That’s great!  On each of my Services pages, you’ll find a selection of packages that you can order form.  Simply fill out the contact form with your information, and I’ll be in touch to confirm details of your order.

Do you offer revisions?

Typically, I offer one (1) revision per order.

What do you do you accept for revisions?

If you find typos or other errors that have been missed, I will happily revise the content for you.

What don’t you accept for revisions?

I will not accept revisions when someone says “I don’t like it.  Re-do it.” without further direction.  Revisions are for small fixes and edits only.  Not to entirely re-do work for no clear reason.

Why do you only offer one (1) revision?

Completing revisions often takes as long as working on the original order itself, so I am strict on keeping extra work to a minimum.  My goal is to give you content that is as close to what you want as possible, the first time around.  The revision is just to fix any small details that were missed or not quite right.


What do you charge for your content writing services?

To keep things as straight-forward as possible, my cost for all writing services is $0.03 CAD per word.  This includes the different tiers of packages across my different writing service pages.

How to you determine the word count for the invoice?

I use the word counter option in my word processor and include any titles and headings as well as the content itself.  This amount will be added to the invoice and sent off to you for verification.

What if my word processor disagrees with yours for the final word count?

While this does happen, it’s often only a word or two at the most.  In this case, it’s simply a matter of different word processors configuring different results.  If, however, you notice that it’s quite different (10+ words), please reach out to let me know!  It may be a cut-off or other issue that can easily be addressed and fixed.

What do you charge for beta-reading?

Beta-reading charges are determined by word count of the document.  As noted on the beta-reading page, the prices are $5 CAD for 1 000-word documents or below, $10 CAD for documents between 1 000 – 1 500 words, and $15 CAD for documents between 1 500 – 2 000 words.  For documents above that amount, please contact me directly to determine a rate of pay!

Are you prices negotiable?

My prices are firm and are subject to change without notice.  My goal is to keep my prices affordable and competitive as much as possible.  While I appreciate that you may have a tight budget for your business content writing, I would ask that you please respect my prices and my reasons for setting them.  Thank you in advance for your cooperation!

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