Frequently Asked Questions (FAQ)

A magnifying glass is sitting on a piece of paper reading "Frequently asked Questions" in the centre.

You’ve got questions and Kelterss has got answers.  Take a look below at some of the frequently asked questions for Kelterss’ business and process.  Don’t see what you need?  Feel free to reach out and contact Kelterss directly for more information or detail!

General FAQ

How long have you been writing?

I’ve been writing for over 15 years, and seriously been writing in the business world for the last 7 years.  I have a passion for many types of writing, but have decided to focus my profession on business writing.

What topics have you written about in the past?

My range for topics is pretty wide mostly because I just really love to write.  Some of the highlights include the role and importance of SEO, why trend diets are terrible, relationship tips and advice, etc.  In terms of product descriptions, I’ve written content for pet accessories, clothing, services, etc.  I always welcome challenges and new topics!

Are there any topics  that you won’t write about?

Yes, though the list is small.  I won’t write anything related to academic material (essays, papers, etc), anything of a sexual nature, or topics related to technical writing/mechanics.  If you aren’t sure of whether or not your topic falls into these categories, you’re more than welcome to ask me about it.  I don’t mind at all and will appreicate your professionalism!

What are your favourite categories?

I love writing product descriptions, which is a category of itself.  As far as general categories, however, I love fitness and health, fashion, general interest articles, “# reasons why…” articles, About Us pages, and other web content.  I’m up for anything with the exception of the topics listed above that I am unable to write about.  

What server do you use to offer your services?

I write under the same pen-name on Fiverr.  You can find my profile by clicking here.  I offer a variety of services, mostly centred in website content and blog post writing as well as writing or rewriting product descriptions.  I also offer beta reading services, so you can check out my profile and gig pages for more information on all of these various services.

What should I order from you directly instead of through Fiverr?

Fiverr is a fantastic platform without question.  However, there are a lot of limitations on prices, revisions, refunds and delivery deadlines that make it hard to create a customer-tailored experience.  Working with me directly allows me to help create an experience that is about you and your needs, specifically.

The Ordering Process

Can I request a quote before I work with you?

Absolutely!  In fact, I’ll always let you know what the suspeted price and deadline will be before lauching into an order.  This is obligation-free and there is never any pressure to agree to anything unless you are certain it’s what you’re looking for.

I’m interested in submitting an order.  How do I do that?

That’s great!  On each of my Services pages, you’ll find a selection of packages that you can order form.  Simply fill out the contact form with your information, and I’ll be in touch to confirm details of your order.  Alternatively, you can contact me directly with some details and I’ll be happy to work with your to refine what you’re looking for.

Do you offer revisions?

I typically will offer one (1) reision per order, as long as that revision request is respectful, specific in what is needed, and timely.

What do you do you accept for revisions?

If you find typos or other errors that have been missed, I will happily revise the content for you.  This is also the case if I’ve misunderstood the breif or instructions and clearly missed the mark.

What don’t you accept for revisions?

I will not accept revisions when someone says “I don’t like it.  Re-do it.” without further direction.  Revisions are for small fixes and edits only.  They not to entirely re-do work for no clear reason.

Why do you only offer one (1) revision?

Completing revisions often takes as long as working on the original order itself, so I am strict on keeping extra work to a minimum.  My goal is to give you content that is as close to what you want as possible, the first time around.  The revision is just to fix any small details that were missed or not quite right.

How do I make sure I get my revision done?

My approach to revisions is simple: be respectful of my time and professionalism, and I will give you the same respect.  I understand that there may be situations in which you aren’t happy with what I’ve delivered.  This will be as upsetting to me as it will be to you.  Please keep your language respectful and I’ll be more than happy to help you out with some sort of compromise that we can work out together.

What if I don’t like my revision?

If you don’t like the revision that I do for you, we can move into completing the order and going our separate ways, or cancelling the order.

Cancellations

How do cancellations work?

If you feel a cancellation is the best way to resolve an order, I am more than willing to agree with you on this if we’ve exhausted the revision and we are still not seeing things eye to eye.

If you want a refund, I will let you know whether you are eligible for a partial refund or a full refund.  This determination will be based on what work I have already done for you.

How do you determine a partial refund vs. a full refund?

A parital refund is typically the most common result.  For example, I’ve written 3 descriptions for you and you decide that you wish to cancel the order for your own professional reason.  In this case, I would deliver what I’ve already completed for you and an invoice to match that amount.  I will not start on anything additional for you, or charge you for, anything more after recieving your cancellation request.

A full refund is possible if you cancel the order before I begin to work (assuming you’ve prepaid).  If I haven’t stated the work, then a full refund is totally acceptable.

Essentially: I will refund you for work that I haven’t done yet.  I will expect to be paid for the work that I have completed before receiving the cancellation request.

What if I don’t want to pay you for the work that you’ve already done?

I’m sorry to hear that.  I always work hard to meet my customers’ needs, but sometimes it just doesn’t work out.  I would request, respectfully, that you pay me for the work done already to date.  This amount will relate to the quote that I gave you before beginning work and should not be a surprise.  Should you wish not to do this, we will need to discuss further steps.

Do I have to give you a reason for cancelling my order?

No, I don’t require a reason for cancelling your order.  If I’ve delivered content already, I will ask if it’s related to the content I’ve delivered.  However, it’s only to ensure that I’m giving you the best service that I can.

What do I do with the delivered content?

Whatever you wish to do with it!  It is yours to use as long as you have paid your invoice.

Pricing

What do you charge for your content writing services?

To keep things as straight-forward as possible, my cost for all writing services is $0.05 USD per word.  This includes the different tiers of packages across my different writing service pages.

How to you determine the word count for the invoice?

I use the word counter option in my word processor and include any titles and headings as well as the content itself.  This amount will be added to the invoice and sent off to you for verification.

What if my word processor disagrees with yours for the final word count?

While this does happen, it’s often only a word or two at the most.  In this case, it’s simply a matter of different word processors configuring different results.  If, however, you notice that it’s quite different (10+ words), please reach out to let me know!  It may be a cut-off or other issue that can easily be addressed and fixed.

What do you charge for beta-reading?

Beta-reading charges are determined by word count of the document.  As noted on the beta-reading page, the prices are $5 for 1 000-word documents or below, $10 for documents between 1 000 – 1 500 words, and $15 for documents between 1 500 – 2 000 words.  For documents above that amount, please contact me directly to determine a rate of pay!

Are you prices negotiable?

My prices are firm and are subject to change without notice.  My goal is to keep my prices affordable and competitive as much as possible.  While I appreciate that you may have a tight budget for your business content writing, I would ask that you please respect my prices and my reasons for setting them.  Thank you in advance for your cooperation!

Do I have to prepay?

No, I do not require you to prepay.  I try to take the “sting” out of the final invoice by giving you an estimated quote before starting.  If you are requesting my help with more than one project, each oen will be separated out for you.

You will need to agree to this quote before I begin.  The final amount will be as close to that quote as possible so that there are no surprises.

What if I want to prepay?

Some people are more comfortable prepaying, and this is fine.  I offer 50% prepayment or 100% prepayment, if preferred.  

If the final invoice number is different, I will send an updated invoice for the owing amount, and/or apply any credit (for those that come in under budget) to future orders for your convenience.  This will be sent to you at the end of the month.

When do I pay you?

At the end of the month, I’ll send an invoice to you with the month’s work to be paid immediately.  I will give you 2 weeks to pay the invoice in full.  After that point, I will reach out to see if everything is okay.

After 30 days, a 10% late fee will apply.  After 60 days, this will increase to 20%, etc.

What if I know I can’t pay the invoice?

Things happen, and I get that. If you agreed to the quote and then your situation changes and you’ve already received the completed work, please reach out to let me know.  I’m more than happy to offer extensions and installment payment plans if needed.  I can’t help if I don’t know there is a problem, so never hesitate to let me know if or when you need leeway.

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