Let’s be real here: when you are a professional, you so often have to be a mature person and walk away without retorting or pushing back. That might be good for business, but sometimes you just want to bite back, right? Now's your moment.
Hard truths that connect to customers are ample learning situations where you can choose just how you will respond to them. It doesn’t mean you need to like it, or that you have to look forward to it. But you can absolutely learn from it and try to keep from learning those hard truths twice!
The thing is, there is endless advice on what to do with haters from a professional standpoint (I will soon voice my own thoughts on the subject), but there’s a person behind every writer’s mask. And that person needs help and guidance, too!
No matter how good you are at being in business, there will that day where you are going to get the customer who’s just impossible to deal with. Maybe they’re rude, maybe they’re needlessly picky, or maybe they’re just really difficult to deal with. Whatever makes them difficult for you, here are some tips to get through those interactions that won’t leave you feeling like a doormat.