customer behaviour
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3 times when it’s okay to let off a little steam with a customer
Let’s be real here: when you are a professional, you so often have to be a mature person and walk away without retorting or pushing back. That might be good for business, but sometimes you just want to bite back,… Continue reading
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Hard Truths: Part II
Hard truths that connect to customers are ample learning situations where you can choose just how you will respond to them. It doesn’t mean you need to like it, or that you have to look forward to it. But you… Continue reading
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When to break up with a customer
Sometimes a difficult client can create a bad experience on your end as well no matter how much you may want to be positive and productive. Looking for some tips on how to save yourself the potential frustration, lost time… Continue reading
Kelterss 